STORE POLICIES
The Fantasy Mersh Shop at Ashley Grayce Art partners with a company called Printful, a print-on-demand service that integrates with my online store to deliver printed products to my customers. These are their official store policies.
Printful's Return Policy
At Printful, we pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement.
Any claims for misprinted/damaged/defective items must be submitted by email within 4 weeks after the product has been received. Include photos of the damaged product, your order number, and any other details you may have about your order.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at ashley.grayce@yahoo.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
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Exchange Policy
Because these are one-of-a-kind items printed on demand for each order, we don't offer exchanges for a different size or color at this time. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at ashley.grayce@yahoo.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
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